Shipping Policy

Thank you for shopping with Maysa Official. We aim to deliver your order quickly and safely. Please read our shipping policy carefully to understand how we process, ship, and deliver your purchases.

1. Processing Time

  • All orders are processed within 2–4 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sale seasons or high-demand periods, order processing may take slightly longer.

2. Shipping Within Pakistan

  • We deliver to most cities across Pakistan through trusted courier services such as TCS, Leopard Courier, and Call Courier.

  • Standard delivery time is 3–7 business days, depending on your location.

  • Shipping charges are calculated at checkout based on your delivery address.

  • You will receive an SMS or email notification once your order has been shipped.

3. International Shipping.

  • Delivery times typically range from 7–14 business days, depending on the destination.

  • International shipping rates vary and are displayed at checkout.

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your shipment’s progress.
Please allow up to 24 hours for tracking information to update after dispatch.

5. Delivery Issues

If your order is delayed or lost in transit, please contact our support team at maysaofficial.pk@gmail.com with your order number.
We will work with the courier service to resolve the issue as quickly as possible.
Please note that we are not responsible for delays caused by courier services, weather conditions, or incorrect delivery information provided by the customer.

6. Pre-Orders & Custom Orders

Pre-order and made-to-order abayas may take additional time to prepare before shipment.
The estimated delivery timeframe will be mentioned on the product page or communicated after your order confirmation.

7. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us within 12 hours of purchase.
Once an order has been dispatched, we are unable to make any address changes.

8. Damaged or Missing Packages

If your package arrives damaged or is missing items, please contact us immediately within 48 hours of delivery with photos and order details.
We’ll review and assist in resolving the issue promptly.

9. Contact Us

For questions or assistance related to shipping and delivery, reach out to us at:
📧 maysaofficial.pk@gmail.com
📞 0333 3807464